Integration · For MSPs
An AI L1 support agent that works on top of HaloPSA
You already run HaloPSA. Out of Hours AI adds an AI L1 support agent on top of it: it answers calls, WhatsApp, and Teams around the clock, resolves the routine tickets, and creates and updates HaloPSA tickets automatically. You keep your PSA and your process. The AI just takes the Tier 1 load off your techs.
Keep HaloPSA. Add the AI layer.
Ripping out your PSA is not on the table, and it shouldn't be. Out of Hours AI is vendor-agnostic: it sits on top of the stack you already run. Your techs keep working in HaloPSA, your workflows and SLAs stay put, and every AI-handled conversation lands in HaloPSA as a proper ticket with the full transcript and audit trail.
What the AI does with HaloPSA
- Answers L1 calls, WhatsApp, and Microsoft Teams 24/7, including after hours and weekends.
- Diagnoses common issues (password resets, account lockouts, VPN, Outlook, access requests) and resolves what it can.
- Creates and updates HaloPSA tickets automatically, with the conversation transcript attached.
- Escalates to your Tier 2/3 techs only when a human is genuinely needed, with the context already written up.
- Logs every action so nothing happens without an audit trail.
Why HaloPSA MSPs use it
Tier 1 is where the volume is and where the margin leaks. An AI agent that deflects and resolves routine tickets before they reach a human means your team stops firefighting the same password resets at 2am. You get 24/7 coverage without hiring an overnight shift, and your HaloPSA reporting still reflects everything that happened.
The guarantee
Cut your L1 support cost by at least 50%, or you don't pay. A 30-minute call sets the baseline against your real ticket data, so the number is yours, not ours.
Frequently asked questions
Do I have to leave HaloPSA?
No. Out of Hours AI works on top of HaloPSA. Your techs keep working in HaloPSA, and the AI creates and updates tickets there automatically.
What does the AI actually resolve?
Routine Tier 1 work: password resets, account lockouts, VPN issues, Outlook and email problems, access requests, and similar. Anything that needs a human is escalated with full context.
Is it only voice?
No. The same AI agent handles voice calls, WhatsApp, and Microsoft Teams, so your end users can reach it however they already do.
How is pricing structured?
We guarantee at least a 50% cut in your L1 support cost or you don't pay. A short discovery call sets the baseline against your real numbers.
See it running on a HaloPSA-style workflow
Book a 30-minute call. We size the savings against your real ticket data.