Integration · For MSPs
An AI L1 support agent that works on top of Autotask
You run Datto Autotask PSA. Out of Hours AI adds an AI L1 support agent on top of it: it answers calls, WhatsApp, and Teams 24/7, resolves the routine tickets, and creates and updates Autotask tickets automatically. You keep Autotask and your process. The AI takes the Tier 1 load.
Autotask automation without switching tools
Out of Hours AI is vendor-agnostic, so it layers onto the Autotask workflow you already run. Queues, SLAs, and process stay put, and every AI-handled conversation lands in Autotask as a proper ticket with the transcript and a full audit trail.
What the AI does with Autotask
- Answers L1 calls, WhatsApp, and Microsoft Teams around the clock.
- Resolves the routine: password resets, lockouts, VPN, Outlook, access requests.
- Creates and updates Autotask tickets automatically, transcript attached.
- Escalates to your techs only when a human is needed, with context written up.
- Logs every action so nothing changes without a trail.
The guarantee
Cut your L1 support cost by at least 50%, or you don't pay. A 30-minute call sets the baseline against your real Autotask ticket data.
Frequently asked questions
Do I have to leave Autotask?
No. Out of Hours AI works on top of Datto Autotask PSA. Your techs keep working there, and the AI creates and updates tickets automatically.
What does the AI resolve?
Routine Tier 1 work: password resets, lockouts, VPN, Outlook and email issues, access requests, and similar. Anything needing a human is escalated with full context.
Is it only voice?
No. The same agent handles voice, WhatsApp, and Microsoft Teams.
See it running on an Autotask-style workflow
Book a 30-minute call. We size the savings against your real ticket data.