Use case · For MSPs

    After-hours help desk coverage, without the overnight shift

    After hours is where MSP support gets expensive: an on-call tech woken up for a password reset, or a queue that piles up until morning. Out of Hours AI covers nights, weekends, and holidays with an AI L1 agent that answers, resolves the routine, and escalates only the genuine emergencies.

    The after-hours problem

    Overnight volume is low but unpredictable, and most of it is routine. Staffing a full overnight shift for it is not economic; leaving it to voicemail or an on-call rotation burns your best techs and frustrates end users. An AI L1 agent fits exactly this gap.

    What it covers after hours

    • Answers calls, WhatsApp, and Teams at 2am the same way it does at 2pm.
    • Resolves password resets, lockouts, VPN, Outlook, and access requests end to end.
    • Opens and updates tickets in your PSA so the morning shift sees exactly what happened.
    • Escalates real emergencies to your on-call tech, with the context already written up.

    The guarantee

    Cut your L1 support cost by at least 50%, or you don't pay. After-hours is often where the biggest savings hide.

    Frequently asked questions

    Does it wake up my techs?

    Only for genuine emergencies. Routine after-hours requests are resolved by the AI; your on-call tech is escalated to only when a human is truly needed.

    What happens to overnight tickets?

    They are resolved or logged in your PSA with a full transcript, so the morning shift sees exactly what happened overnight.

    Which channels are covered?

    Voice, WhatsApp, and Microsoft Teams, 24/7.

    Cover after hours without the overnight shift

    Book a 30-minute call. We size the savings against your real ticket data.

    Related

    outofhours.ai

    AI that works while you sleep — audits, agents, and bots for businesses that want to operate beyond traditional hours.

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    Savings guarantee based on documented reduction in L1 support costs (labor, overtime, turnover, missed calls) measured against your pre-deployment baseline, established during the free assessment. Savings are measured against your current L1 cost, so we need at least one L1 person to benchmark against. Results vary by organization size, ticket volume, and current cost structure. Guarantee period begins at full deployment, not contract signing.