Privacy Policy

1. Introduction

Out of Hours AI Inc ("Out of Hours AI", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (outofhours.ai), interact with our forms or Atlas chat experience, or use our products and services. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect information you provide directly, such as your name, email address, phone number, company name, and any other details you submit through our forms, Atlas chat experience, or voice agents. We also automatically collect certain technical data, including IP address, browser type, operating system, device identifiers, and usage patterns through cookies and similar technologies. Where you interact with our voice or chat agents, we may collect and process call recordings, transcripts, and the content of your messages in order to provide and improve the service.

3. How We Use Your Information

We use the information we collect to provide and improve our services, respond to inquiries, deliver and operate AI agents and automations, send relevant communications, analyse usage trends, and ensure the security of our platform. We do not sell your personal information to third parties.

4. Google User Data and API Services

Where you authorise Out of Hours AI to connect to your Google account, we access, use, store, and share your Google user data only as described in this policy and only with your consent. Depending on the scopes you grant, this may include data from Google services such as Gmail, Google Calendar, and Google Drive. We use this data solely to provide and improve the features you have requested, for example reading and organising messages, scheduling and managing calendar events, and accessing documents you choose to share with the service.

Out of Hours AI's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically, we do not use Google user data for serving advertisements, we do not sell Google user data, and we do not allow humans to read your Google user data unless: (a) we first obtain your affirmative agreement to view specific messages, files, or data; (b) it is necessary for security purposes such as investigating abuse; (c) it is required to comply with applicable law; or (d) the data has been aggregated and anonymised for internal operations. We do not transfer or use Google user data for training generalised or non-personalised artificial intelligence or machine learning models. You may revoke our access to your Google account at any time through your Google account security settings.

5. Data Sharing

We may share your information with trusted third-party service providers who assist us in operating our website and services (for example, hosting, analytics, communications, and AI infrastructure providers), subject to confidentiality obligations and only to the extent necessary to perform those services. We may also disclose information when required by law or to protect our rights. We do not sell your personal information.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to provide the services you have requested, or as required by applicable law. When data is no longer needed, we delete or anonymise it. You may request deletion of your data, including any Google user data we hold, by contacting us at the details below.

7. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and the principle of least privilege. No method of transmission or storage is completely secure, but we work to protect your data using industry-standard safeguards.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, export, or restrict the processing of your personal data, and to withdraw consent at any time. To exercise these rights, please contact us at the details below and we will respond in accordance with applicable law.

9. International Data Transfers

We operate internationally, and your information may be processed and stored in countries other than your own, including the United States. Where we transfer personal data across borders, we take steps to ensure it receives an adequate level of protection consistent with this policy and applicable law.

10. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse usage. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.

11. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

13. Bank Account Connections (Plaid)

Where you choose to connect a financial account, we use Plaid Inc. ("Plaid") to link your account and retrieve account information — such as balances and, where enabled, transactions — on a read-only basis, solely to provide you an aggregated view of your accounts. By connecting an account, you also agree to Plaid's End User Privacy Policy. We store the credentials needed to maintain the connection in encrypted form, we do not sell your financial data, and you may disconnect a linked account at any time, which revokes our ongoing access to it.

14. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@outofhours.ai.