Password Reset Demo
Result: Password reset completed in 60 seconds. Zero human involvement.
ServiceNow + Voice Agent triggers secure reset workflow
AI-Powered L1 Automation
Save 50% on L1 support costs, or you don't pay
Our AI agents handle L1 tickets 24/7 (password resets, triage, routine queries) so your team can focus on the work that actually moves the business forward.
Savings are measured against your current L1 cost, so we need at least one L1 person to benchmark against. We set that baseline with you during the free assessment. Full terms below.
No sign-up · Takes 5 minutes · Our team reviews every session
Sound familiar?
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Support tickets pile up after hours — and on weekends
Every unanswered request is a frustrated customer or colleague. Hiring more people isn't the answer. There's a better way.
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Your support team wastes hours on the same 20 questions
Password resets, order tracking, delivery status — the same answers every day. Your best people should be solving real problems.
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IT support is a cost centre — it should be a competitive edge
Most IT teams spend 70% of their time on L1 tickets. AI can handle those — freeing your team to focus on projects that move the business forward.
What your AI agent does
Your AI support agent, built for your business
Handles L1 support tickets 24/7 — including weekends
Triages and routes complex issues to the right human
Learns from your knowledge base and past tickets
Integrates with ServiceNow, Zendesk, ManageEngine, Jira & more
Branded persona with your company's tone of voice
Full escalation control — you decide what gets escalated
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OutOfHours · AI Support Agent
Online · Responds instantly
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Hi there! I can help with password resets, access requests, VPN issues, and more. What do you need help with?
I need to reset my password — I'm locked out of my account
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I can help with that. I've verified your identity and initiated the reset. Check your recovery email — you should have a link within 60 seconds. ✓
The process
From conversation to live agent in three steps
You describe the problem. We do everything else.
01
Atlas scopes your needs
Tell Atlas what's slowing your support team down — in plain English. In a few questions, Atlas captures the context we need to design your AI agent.
02
We design your agent
Our team reviews every Atlas session and builds a tailored agent — trained on your knowledge base, configured for your tone, connected to your tools.
03
Your agent goes live
We deploy your agent, connect it to your support channels, and hand it over fully working. Ongoing support included. Live in 3-5 weeks.
By the numbers
The impact is measurable from week one
Real metrics from L1 automation deployments. These are the numbers our pilots are built to prove.
Cost per interaction
$7-$12$0.00
per call
AI handles routine calls at a fraction of the cost of a human agent.
Resolution time
63 min29 min
average
Faster first response plus instant triage cuts total resolution time in half.
Abandonment rate
9.6%<1%
of calls
Zero hold time means callers stay on the line and get help immediately.
L1 support costs
100%50% or less
of current spend
At least a 50% cost reduction, guaranteed, by automating the repetitive tickets your team handles every day.
See our AI Voice and Automations in Action
Watch real demonstrations of our technology at work.
Teams Reset Demo
Result: Identity validated and Teams password reset automatically.
Voice Agent validates identity and resets Teams password
Customer Portal Walkthrough
See how you configure prompts, tone, and integrations from your portal.
Configure prompts, tone, languages, and integrations
Proven in production
Built and battle-tested across our own businesses
Before we offered OutOfHours.AI to anyone else, we deployed it inside our own portfolio — an IT company, a bar, and an events venue. Every feature on this page runs in production today.
EEC Services
IT Company
24/7 L1 ticket handling and automated password resets across the client base. The same workflows we deploy for customers.
The Lager House
Bar & Restaurant · Detroit
AI voice agents handle after-hours calls, reservation inquiries, and event questions — no more missed calls when the team is on the floor.
Brooklyn Detroit
Events Venue · Detroit
Inquiry management and after-hours coverage for event bookings. Guests never wait, and the morning handoff is seamless.
Why Choose OutOfHours.AI
Built by operators who lived the L1 headache — designed to deliver ROI fast.
Rapid Deployment
Baseline setup in ~14 days. Start with a 4-week pilot to prove value, then scale.
Deep Integrations
Native patterns for ServiceNow, Zendesk, ManageEngine, Jira, M365, SAML/OAuth — plus webhooks & REST.
MSP-Ready, White-Label
Offer 24/7 AI support under your brand with multi-tenant controls and usage-based pricing.
Security & Compliance
RBAC, audit trails, encryption in transit/at rest, GDPR alignment, least-privilege integrations.
Human-in-the-Loop
You control which intents automate vs. route to humans; transcripts & context included.
Outcome-Backed
We set the baseline with you, then guarantee at least a 50% cut in your L1 support cost, or you don't pay.
Guarantee: cut your L1 support cost by at least 50%, or you don't pay.
Measured from full deployment against the baseline set in your free assessment. Savings are measured against your current L1 cost, so we need at least one L1 person to benchmark against.
Get started
Every engagement starts with a free assessment
We'll map your L1 operation, identify the highest-impact opportunities, and show you exactly what we'd automate — before you spend a penny. If the numbers work, we'll build it. If they don't, we'll tell you.
Guarantee: cut your L1 support cost by at least 50%, or you don't pay.
Measured from full deployment against the baseline set in your free assessment. Savings are measured against your current L1 cost, so we need at least one L1 person to benchmark against.
What our teams say
Deployed internally first. Proven across our own portfolio.
The voice agents have completely transformed our after-hours operations. Our guests never wait, and morning hand-off is seamless.
Matt Densmore
Operations Director, Brooklyn Detroit Events
We needed reliable after-hours coverage without hiring a 24/7 team. OutOfHours.AI filled that gap perfectly.
Avinash Golusula
Services Director, EEC Services
Our venue runs around the clock, and the AI agents have been a game-changer for managing inquiries when we're offline.
Katelyn Burkhart
General Manager, The Lager House
Questions
FAQ
Straight answers. No sales speak.
Sam Soichet
Founder & CEO
18 years in enterprise IT services. Built and ran an L1 support desk in the UK, lived the pain firsthand, and founded Out of Hours AI to solve the problem he couldn't solve with people alone.
Who we are
Built by operators, not theorists
Out of Hours AI was born from EEC Services — a 12-year enterprise IT consultancy that managed 160+ consultants embedded inside global enterprises across three continents. We didn't read about the L1 problem in a blog post. We lived it, ran the desk, and built the solution we wish we'd had.
18 years
in enterprise IT
160+
consultants managed
3 continents
EMEA · METNA · Americas
$648K
identified in first audit
Let's talk
Prefer a live walk-through? We'll tailor a demo to your stack.
Or email sales@outofhours.ai
✦ Book your free AI Opportunity Map