Integration · For MSPs

    An AI L1 support agent that works on top of ConnectWise

    You run ConnectWise Manage (PSA). Out of Hours AI adds an AI L1 support agent on top of it: it answers calls, WhatsApp, and Teams 24/7, resolves the routine tickets, and creates and updates ConnectWise tickets automatically. Your techs keep working in ConnectWise. The AI just takes the Tier 1 load.

    ConnectWise automation without switching tools

    Out of Hours AI is vendor-agnostic, so it layers onto the ConnectWise workflow you already run. Your SLAs, boards, and process stay put. Every AI-handled conversation lands in ConnectWise as a proper ticket with the transcript and a full audit trail.

    What the AI does with ConnectWise

    • Answers L1 calls, WhatsApp, and Microsoft Teams around the clock, including after hours.
    • Resolves the routine: password resets, lockouts, VPN, Outlook, access requests.
    • Creates and updates ConnectWise tickets automatically, transcript attached.
    • Escalates to your techs only when a human is needed, with the context written up.
    • Logs every action so nothing changes without a trail.

    Why ConnectWise MSPs use it

    Tier 1 is where the ticket volume and the margin leak live. Deflecting and resolving routine tickets before they reach a human gives you 24/7 coverage without an overnight shift, and your ConnectWise reporting still reflects everything that happened.

    The guarantee

    Cut your L1 support cost by at least 50%, or you don't pay. A 30-minute call sets the baseline against your real ConnectWise ticket data.

    Frequently asked questions

    Do I have to leave ConnectWise?

    No. Out of Hours AI works on top of ConnectWise Manage. Your techs keep working there, and the AI creates and updates tickets automatically.

    What does the AI resolve?

    Routine Tier 1 work: password resets, account lockouts, VPN, Outlook and email issues, access requests, and similar. Anything needing a human is escalated with full context.

    Is it only voice?

    No. The same agent handles voice, WhatsApp, and Microsoft Teams.

    How does pricing work?

    We guarantee at least a 50% cut in your L1 support cost or you don't pay. A short discovery call sets the baseline.

    See it running on a ConnectWise-style workflow

    Book a 30-minute call. We size the savings against your real ticket data.

    Related

    outofhours.ai

    AI that works while you sleep — audits, agents, and bots for businesses that want to operate beyond traditional hours.

    © 2026 outofhours.ai. All rights reserved.

    Savings guarantee based on documented reduction in L1 support costs (labor, overtime, turnover, missed calls) measured against your pre-deployment baseline, established during the free assessment. Savings are measured against your current L1 cost, so we need at least one L1 person to benchmark against. Results vary by organization size, ticket volume, and current cost structure. Guarantee period begins at full deployment, not contract signing.