Product · For MSPs

    The AI voice agent built for MSP support

    Out of Hours AI is an AI voice agent, and support agent, built for MSPs. It answers your L1 support calls around the clock, diagnoses and resolves the routine ones, creates and updates tickets in your PSA, and escalates only what genuinely needs a human. Same agent on WhatsApp and Microsoft Teams, too.

    What it does on a call

    • Answers the call 24/7 and greets the user by your brand.
    • Diagnoses the issue: password reset, lockout, VPN, Outlook, access request.
    • Resolves what it can end to end, and verifies identity where needed.
    • Opens and updates a ticket in your PSA with the full transcript.
    • Escalates to your tech only when a human is needed, context written up.

    Built for the MSP stack

    It is vendor-agnostic: it works on top of HaloPSA, ConnectWise, Autotask, and other PSAs you already run. You keep your tools and process, and every action is logged with a full audit trail.

    The offer

    Cut your L1 support cost by at least 50%, or you don't pay. A 30-minute call sets the baseline against your real ticket data.

    Frequently asked questions

    Is it only voice?

    No. The same AI agent handles voice calls, WhatsApp, and Microsoft Teams.

    Does it work with my PSA?

    Yes. It is vendor-agnostic and works on top of HaloPSA, ConnectWise, Autotask, and others.

    What does it resolve?

    Routine Tier 1 work: password resets, lockouts, VPN, Outlook and email issues, access requests. Anything else is escalated with full context.

    See the AI voice agent handle a real call

    Book a 30-minute call. We size the savings against your real ticket data.

    Related

    outofhours.ai

    AI that works while you sleep — audits, agents, and bots for businesses that want to operate beyond traditional hours.

    © 2026 outofhours.ai. All rights reserved.

    Savings guarantee based on documented reduction in L1 support costs (labor, overtime, turnover, missed calls) measured against your pre-deployment baseline, established during the free assessment. Savings are measured against your current L1 cost, so we need at least one L1 person to benchmark against. Results vary by organization size, ticket volume, and current cost structure. Guarantee period begins at full deployment, not contract signing.