Guide · For MSPs

    AI ticketing for MSPs

    AI ticketing is more than auto-generating a ticket from an email. For an MSP, the useful version creates the ticket, classifies it, resolves the routine ones, and keeps everything in your PSA, so the ticket count that reaches a human drops.

    What AI ticketing does

    • Creates a ticket automatically from a call, WhatsApp, or Teams message.
    • Classifies and routes it correctly, no manual triage.
    • Resolves routine tickets end to end and closes them.
    • Updates the ticket with the full transcript and audit trail.
    • Escalates the exceptions with context already written up.

    Keep it in your PSA

    The point is not another ticketing system to manage. Out of Hours AI is vendor-agnostic and creates and updates tickets inside HaloPSA, ConnectWise, Autotask, and other PSAs you already run.

    Frequently asked questions

    Does AI ticketing replace my PSA?

    No. It creates and updates tickets inside your existing PSA. It is a layer on top, not a replacement.

    Does it just create tickets, or resolve them?

    Both. It creates and classifies tickets, and resolves the routine ones end to end, escalating only the exceptions.

    Automate ticket creation and resolution

    Book a 30-minute call. We size the savings against your real ticket data.

    Related

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    Savings guarantee based on documented reduction in L1 support costs (labor, overtime, turnover, missed calls) measured against your pre-deployment baseline, established during the free assessment. Savings are measured against your current L1 cost, so we need at least one L1 person to benchmark against. Results vary by organization size, ticket volume, and current cost structure. Guarantee period begins at full deployment, not contract signing.